is an interactive process where a neutral party, called a mediator, assists in negotiating a settlement when two parties are in conflict. The parties work together to negotiate solutions that work for everyone involved.
This only works when both parties agree to calmly discuss the issues and work towards resolution. By doing so, often times the final resolution can be reached without anger and with fewer emotions.
Mediation gives the two parties control over the items to be negotiated and the outcome, where in a traditional court process, the judge makes the decisions. Because both parties agree to the resolution, compliance isn't usually an issue, but can be enforced by a court of law if needed.